Comcast has an innovative strategy for customer support now. When you finally get through to a customer service rep, they take your number and promise to call back within the hour because of high call load, and then they never do. I got overcharged on my cable modem bill, which was to be expected considering how much hassling it took to activate it in the first place.

"Leave these people in their little studio for long enough and they'll mess something up -- they crank out enough music. Why can't they be like Webern and just write a few little tunes?" - professor on theory in composers' works